FAQ

Frequently Asked Questions

  1. Are you taking new patients?
  2. When are phones answered?
  3. What can I send to the clinic via email*?
  4. How do I get my test results?
  5. When is my appointment?
  6. How do I pay outstanding invoices?
  7. How do I get prescriptions renewed?
  8. I am going out of country and need a travel vaccination
  9. I would like to transfer my chart to another doctor.
  10. When can I get my flu shot or COVID shot?
  11. Are my Insurance Forms ready?
  12. Can I get a copy of my immunization record?
  13. I am having issues with the CHR Connect App
  14. I would like more information on how to use virtual visits

Are you taking new patients?

We currently are not taking new patients. We do not have a waiting list at this time. You can check the website at a later date as we will post any changes online.

When are phones answered?

Telephones are answered between 09:00 and 16:30.

What can I send to the clinic via email*?

If you are a patient of Dr. Donohue, please continue to use Wellx for all messaging, document submission, and image sharing.

You can send forms or documents for your physician. If you need a form completed, please ensure you have filled out all of your information and signed the privacy section before sending it to us (reminder that often completion of any form is not an OHIP covered service and may be subject to a fee).

Documents can be emailed to documents@yhvs.ca, faxed to 613-212-8893, or mailed to Your Health Votre Sante, 107-353 Montreal Road, Vanier, K1L 6B1.

It may take up to 3-5 business days to process the documents before your physician is able to view them.

*We take the privacy and security of your information very seriously. By sending any information via electronic means, such as email, you are consenting to share this information with the clinic and accept the potential risks, such as: interception or loss of information*

How do I get my test results?

You can only get your test results after they are reviewed by the physician. We will sometimes send a message through the portal if the appropriate. However, if there are issues with the results, someone will contact you for a follow up appointment to discuss the results.

If you would like to review results with your physician or have specific questions, please book an appointment with them via the online portal.

When is my appointment?

You can check your appointment time through the portal. We will send you an automated reminder email 2 days before your appointment.

How do I pay outstanding invoices?

You can do so 1 of the 4 following ways:

  1. By credit card either through the portal, or by speaking with a staff member.
  2. By e-transfer to payments@yhvs.ca (your bank will tell you you are sending money to 1000451165 Ontario Inc) – Please ensure you include the name of the person whose bill is being paid, their DOB, and the invoice number so we mark the right bill as paid on your account.
  3. By cheque made out to the physician you owe the payment to, either given in person or mailed to 107-353 Montreal Rd, Ottawa, ON, K1L 6B1 (Please include the invoice number on the cheque so we can mark the right bill as paid on your account).
  4. By cash when you are in the office (please bring exact change).

How do I get prescriptions renewed?

Prescription renewals should be done through your regular visits. When you prescription runs out that is a good sign you should book a follow up with your physician.

Some of our physician keep 5 minute virtual spots solely to discuss prescription refills. You can book these appointments through the portal.

Fax renewal requests without an appointment are subject to a fee.

You can also ask your pharmacist to authorize a limited refill.

I am going out of country and need a travel vaccination

Some of our physicians can do travel consults. If you have an itinerary, you can let our receptionist know and they will message the physician to discuss appropriate next steps.

Otherwise, you can go to a travel clinic in Ottawa (like the Riverside Travel clinic).

Travel advice and travel related injections are not covered by OHIP. You can see our uninsured services page for more information.

I would like to transfer my chart to another doctor.

To transfer your chart to another physician, we require a signed authorization from your new doctor’s office. This request can be faxed to us, or you can bring us the request in person. There is a standard fee for this service (see rates).

When can I get my flu shot or COVID shot?

Typically between October and December. Please see our page on immunizations for updates.

Are my Insurance Forms ready?

If you submitted an insurance form, we will notify you as soon as it is ready. Please allow for approximately 30 to 60 days, as clinical care usually takes priority over forms.

Most insurance forms are not covered by OHIP and you are responsible for the payment. You can see our uninsured services page for more information.

Can I get a copy of my immunization record?

If you lost your immunization record, a nurse will need to review your chart and create a new record. This is a long process and can take up to 2 weeks.

I am having issues with the CHR Connect App

I would like more information on how to use virtual visits

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